PRICING & PLANS
Try any of our support plans for 30 days and if you’re not blown away then we will return your money.
All packages include an hour a month of development and easy to understand monthly reports. Frequently Asked Questions are below.
Basic Support Care
- Cloud Backups & Restore
- Wordpress & Plugin Updates
- Security Scanning & Hack Cleanups
- Uptime Monitoring
- Awesome WordPress Support
Full Support Care
- Includes All “I’m Safe” &
- Realtime Backups
- 2 Extra Development Hours
- SEO Keyword Tracking
- Perfomance Optimization
Custom Support Care
- Project Manager
- Dedicated Development Hours
- Further Discounted Rates
- Priority Everything
- Marketing Assistance
QUESTIONS & ANSWERS
If you can’t find what you need below, please contact us and we will be in touch with the answers you need.
Extra development is only billed if we have exhausted the hours included in the plan and you have approved the extra work. A list of prices can be seen on the website development page.
Yes & No. Although we work very closely with hosting companies, it’s not our business. We have our favorites listed on our Website Hosting page. We sometimes come to an agreement on partner by partner basis in that we manage the hosting in exchange for development hours.
Yes, we are always working on theme or plugin customisations. Depending on what it is, it can be time consuming so it may require extra hours beyond what is covered in the subscription. Don’t worry, all partners on a plan receive a healthy discount on development hours. Please see our Website Development page for more details.
We accept all major Credit Cards and PayPal. You account is debited automatically month to month. If you are part of our Partner or Custom plans then we can arrange for EFT payments.
No, fire away! Sometimes we will send you back articles and information that will help with the issue. If it’s not covered in your plan, then we may need to bill the time separately although we will make you aware of this prior.
The first 30 days on a plan is completely refundable if you aren’t 100% happy. Otherwise send us a message to cancel our services and we will not charge you again.
No, you can cancel anytime. We want to show you each month that working together is a good thing.
We will fix it! We work to reduce the number of plugins that could cause problems and may have compatibility issues, so chances are the site is always fine. If we are unlucky we will be onto the problem immediately as your business is our business.
We are registered as an Australian business although our client base is widespread. Bolivian offices were established in 2012 with the benefit of operating in suitable time zones for clients across Australia, North America and Europe.