Website Worries blown away
We build, support, secure and optimise WordPress websites.
We take the website worry away
You will NEVER have to remember how to make website edits, figure out how to fix a broken or hacked site or wonder if the web guy will get back to you.
We stay on top of the technology and your website, so you don’t have to. We load you up with the best Google Cloud hosting and a bunch of impressive extensions and optimisation tools, so nothing is holding your web presence back.
Is your website
Is your website
With 100’s of WordPress websites in our care, every site is different and requires individual attention, and as a result, we are always learning. This knowledge gets passed along, and it benefits us all.
Take a look at our featured customers who’s innovation with WordPress and their businesses has set them apart from their competitors, and we are proud to be part of the process.
Recent Website Builds
At our core is WordPress website maintenance, security, performance and customer support, but along the way, we have mastered designing and developing websites that deliver.
We also build dozens of websites for other design and SEO agencies, acting as the technical partner and offering a simple and efficient white-label solution.
Does your current website
Subscription plans are essential in our relationship. The plan allows us to connect our tools and then back up, monitor, secure, host and update the website. It also allows us to significantly reduce our expert’s billable hourly rate for Pro & Full plans (see hourly charges).
A separate plan is required for each website URL, and the plan can be cancelled at any time with no minimum commitment.
Subscriptions need to be paid via a credit card subscription or direct debit agreement. In some cases, we allow a recurring automatic deposit into our bank account, but a $9 administration fee is added to each invoice.
New websites into our care usually require some initial billable hours to clean-up and optimise. Chat to us, and we will take a look and let you know our thoughts.
The hours we spend on your account are billed at the end of each month. Our base rate is $100 per hour, but it is reduced to $50 per hour for Pro & Full plan customers.
Pro & Full plans include 50 min of expertise within the subscription. Therefore the first 50min each month are not billed with these plans. This time does not accumulate if unused.
If you have multiple website plans for different websites then you are billed for all work at the best rate of your best plan. For example, if you have a Pro or Full plan you will be billed as the reduced rate for all your websites.
If we expect a request or issue will take less than two hours then we will proceed without approval. This is to prevent delays and the inefficiencies in back and forwarding. We will request approval for any work we expect to take longer than two hours.
Email notifications are sent after every five hours of work on your account. These emails include the task, who and when the work has been done. You can reply directly to the email, to stop, change or question the work being done. (not currently implemented – expected release Q4 2019. You can send us an email anytime about work on your account.)
When your excess hourly bill arrives for the month prior, there are three weeks to clarify and arrange payment. If the invoice is overdue we will charge your payment method on file so please let us know, so we can work something out if this will be a problem.
We will do our best to accurately estimate the time involved to complete a request or project.
Sometimes we request prior payment or progress payments to schedule and allocate resources.
These prepayments act as a credit note or “hour bank” for our expertise. If we use the bank and the project or work changes or exceeds our estimate, then this time will be billed.
We love transparency and communication, and we keep your costs down by billing you precisely for the work done on your account without contingency costs and overpromising.
Chat with us. We are always Willing to share our thoughts.
Have any questions? Happy to help!
Let’s chat on the phone, we can advise and at least let you know what we think.
Frequently Asked Questions
After you start a plan with us we will contact you to request details about you and your website if we do not already have them. These include:
- Organisation name and contact names and emails for reports and billing.
- Domain name registration details
- Current hosting and WordPress user logins (if applicable).
- Google Analytics shared with our email account (if applicable).
Work will begin on your site immediately, but speed improvements may take some time as we need to tread carefully as not to cause major issues with the website.
Feel free to start sending us changes straight away, and we will make it happen!
We will fix it! We work to reduce the number of plugins that could cause problems and may have compatibility issues, so chances are the site is always great. Any site downtime is a code red, and the problem will be dealt with immediately as your business is our business.
In cases requiring significant work and repair, we will restore a stable backup and email you about what is needed, so we can decide on the best way forward together.
Each month we take it upon ourselves to earn your business all over again. You are NOT locked into a contract and can cancel at any time. This keeps us accountable and you confident that you are receiving the best website services month after month.
While we always advise that a subscription will save you money in the long run, we do custom development at $100 per hour. If you are on a PRO or FULL plan, the billable rate is reduced to $50 per hour.
Nearly all single item requests are completed within 24 hours, but we work on a business critical system, so in some cases, we will queue-jump critical tasks based on priority.
Someone is watching the inbox nearly 20 hours a day (less on weekends), so urgency is our specialty.
Requests with multiple items may take longer, as each item is treated as a single request.
You will notice a vulnerability and security report if you are on a FULL plan. To keep you secure is a case by case approach, but these are some of the things we do:
- Daily cloud backups
- Force secure passwords
- Daily malware and hacker scan
- SSL certificate (padlock in the browser)
- Real-time up time monitoring
- Brute force protection
- Add a firewall
- Blocking bad IP’s and crawlers
- Database optimisation
- Spam comment protection
- Adjust file permissions
- Google CAPTCHA on login
- Manage inactive plugins and themes
You will see the performance and speed of the website in the regular reports you receive. To improve this, we often do the following:
- Image optimisation
- Add a CDN (Content Delivery Network)
- Leverage browser caching
- Enable Gzip compression
- Remove query strings
- Optimise the mobile experience
- Combine external requests
- Lazy load images
- Reduce server response time (sometimes a migration to Kinsta is required)
The founder Adam Broadbent is Australian, and that is where Willing Web started. The business is now registered in New Zealand.
Our two main Willing Web owned offices are in Tauranga, New Zealand and Cochabamba, Bolivia covering most timezones! We also work with some other incredibly talented WordPress experts in other parts of the world.
We offer Kinsta hosting (USD 30-100 monthly value) on our PRO and FULL plans. Kinsta is the industry leader in our minds, and we want the best for our clients.
In some rare cases, we work with websites not on our server, but this dramatically decreases our efficiency (and usually the websites performance).
We also host some BASIC plan customers and sites requiring large data storage on our dedicated server and Amazon S3 infostructure.
Does your current website
Free Domain Management
To take full advantage of our performance and security enhancements, we require domain names to be pointed through our Content Delivery Network (CDN) and WAF Firewall. For this reason, we include DNS management as a service. If you ever need to make a change like setting up GSuite, adding a TXT or CNAME record then we do this for you FREE of charge.
It does not matter where you choose to host your domain name but if you want to keep everything together, we will match or beat the price you are currently paying your domain name registrar.
In 2010, Willing Web’s founder Adam Broadbent completed a motorcycle adventure spanning the length of the globe. Halfway through he met a Bolivian girl, who would go on to become his wife and together they began a family. They settled in Bolivia, Australia and then New Zealand, where Adam continued to pursue his passion for everything WordPress. Carefully crafting a team, a vision, and a reputation for giving and expecting the best, he was also happy to welcome three children and Willing Web to the world!
At Willing Web’s core is a passion for WordPress theme and plugin development, yet as the customer list grew and times evolved it became apparent that websites had an increasing need for continual attention to maximise their effectiveness. WordPress Care became an expertise in demand, and the company repositioned to fill this need. Now Willing Web is setting industry standards when it comes to WordPress support, website care and development, offering peace of mind for old and new customers alike.
Let's talk about your website
For the quickest response,
please send an email with the contact form.
Meetings can be arranged via request in:
Tauranga/Auckland, New Zealand
New Zealand (+64 7 808 1333)
Australia (+61 2 6111 2091)
Bolivia (US: +1 (415) 799-8008)