Frequently Asked Questions

Explore seamless web solutions with secure hosting, tailored development, and expert support. Your online success, simplified.

Explore seamless web solutions with secure hosting, tailored development, and expert support. Your online success, simplified.

We provide a comprehensive range of services, including web design, web development, and hosting solutions. Our team is experienced in creating custom websites, e-commerce platforms, and web applications tailored to meet the unique needs of our clients. For a full list visit our services page.

The web design process typically involves an initial consultation to understand your requirements. We try and get as much information and inspiration from an early stage. If you provide as much direction as possible we’ll be able to be more on the mark. Our development team then brings the website to life, ensuring a responsive and user-friendly website.

If you have an existing website we can strip the content and images out and bring it across to a brand spanking new build.  Providing us with the content in the most timely manner will make sure we can get the build up and quick as possible for you.

Yes, we offer website redesign services to enhance the visual appeal, functionality, and overall user experience of your existing site. Our goal is to modernize and optimize your online presence.

Our development team leverages industry-leading technologies to create dynamic and feature-rich websites. For WordPress, we harness the power of PHP, HTML, CSS, and JavaScript to customize and optimize your site. In the case of Shopify, our experts work with Liquid, HTML, CSS, and JavaScript to provide a seamless and engaging e-commerce experience.

Yes, we specialize in e-commerce solutions, particularly with Shopify and WooCommerce. For Shopify, we harness the power of its proprietary Liquid language, HTML, CSS, and JavaScript to create seamless online shopping experiences. With WooCommerce, our focus lies in utilizing WordPress, PHP, and various plugins to build secure and feature-rich e-commerce platforms tailored to your unique requirements.

Our dedicated servers offer a high level of performance, security, and customization. With dedicated hosting, you have exclusive access to the server, ensuring optimal resource utilization for your website. We provide a range of dedicated server options, allowing you to choose the specifications that best suit your website’s size and traffic. Moreover, our hosting services extend to providing dedicated servers strategically located in the US, AU, and NZ, ensuring that your website benefits from localized hosting infrastructure for improved speed and user experience.

We offer hosting plans exclusively on our dedicated servers, providing the highest level of control and performance. Choose from a range of options, including entry-level plans for smaller websites, mid-tier plans for growing businesses, and high-performance plans for resource-intensive applications. Our dedicated servers are strategically located in the US, AU, and NZ, ensuring that your website enjoys optimal speed and performance tailored to the specific needs of your regional audience. Rest assured, your website will benefit from the power and stability of our dedicated servers, providing a superior hosting experience with a focus on regional optimization.

Absolutely! We understand the importance of effective communication. Whether you prefer face-to-face meetings or virtual conferences, our team is flexible and accommodating. We can schedule regular check-ins, conduct project updates, and address any concerns or questions you may have throughout the web design, development, or hosting process. We’re based in Tauranga and can come to you if you are local.

Yes, we provide SEO services to enhance the visibility of your website on search engines. Our team employs proven strategies, including keyword optimization, content optimization, and backlink building, to improve your website’s search engine rankings. With a focus on both on-page and off-page SEO, we help drive organic traffic and improve your online presence.

Certainly! Our team includes skilled copywriters who can craft compelling and engaging content for your website. Whether you need content for product pages, blog posts, or other sections of your site, we work closely with you to capture your brand voice and convey your message effectively to your target audience.

Yes, we can help you find high-quality and relevant images for your website. Our team has access to a wide range of stock photo resources, and we can guide you on selecting images that align with your brand and enhance the visual appeal of your website. Additionally, we can provide recommendations for professional photographers if you prefer custom photography for your site.

Our hosting services come with a comprehensive package that includes server maintenance, security updates, regular backups, and 24/7 monitoring to ensure optimal performance and scalable resources based on your website’s needs. Rest assured, your hosting plan covers all the essentials for a secure and reliable online presence.

 

  1. Server Resources:
    • Ample disk space and bandwidth to accommodate your website’s needs.
    • High-performance servers for optimal speed and responsiveness.
    • Choice of dedicated servers with exclusive resources or shared hosting options.
  2. Security Features:
    • Regular security updates and patches to protect against vulnerabilities.
    • SSL certificates for secure data transmission.
    • Firewall implementation and intrusion detection systems.
    • Malware scanning and removal.
  3. 24/7 Monitoring:
    • Continuous monitoring of server health and performance.
    • Immediate response to any downtime or performance issues.
    • Proactive measures to prevent potential disruptions.
  4. Backups:
    • Regular automated backups of your website and databases.
    • Data retention for easy restoration in case of unforeseen issues.
    • Offsite backups to ensure data integrity.
  5. Technical Support:
    • 24/7 customer support to address any hosting-related queries or issues.
    • Assistance with server configurations and troubleshooting.
  6. Software Updates:
    • Regular updates for server software, including operating systems and web server software.
    • WordPress core, plugins and theme updates. Some plugins and themes may require subscriptions.
    • Ensuring compatibility with the latest web technologies and security standards.
  7. Performance Optimization:
    • Monitoring and optimization of server performance for optimal website speed.
    • Caching mechanisms to enhance page loading times.
  8. Scalability:
    • Ability to scale resources up or down based on your website’s growth.
    • Flexible hosting plans to accommodate changing requirements.

Our hosting and maintenance package aims to provide a secure, reliable, and hassle-free hosting environment, allowing you to focus on your website’s content and functionality without worrying about technical intricacies.

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